Commercial Network Optimization in Mobility

Baxi Group is a leading Company in the heating sector within Europe with direct presence in the main countries of Western Europe and whose products are traded world-wide. It has a strong presence within the most advanced heating technology segments. From condensation equipment to those that apply renewable energy and, in even a more outstanding way, in the new markets such as micro-cogeneration equipment.

Scope:

Consultia IT has collaborated with Baxi Group on optimizing a critical process for this sector, their distribution and aftersales system. In this respect, and with the aim to improve control over sale channels, service and end-user attention, a new model has been designed and a mobility system implemented in a web environment.
After a first review phase and a new ‘distribution and aftersales model’ proposal, the key processes were identified to define a customized mobility solution:

  • Relationship management between Baxi and its dealer network: replenishment orders, quarterly settlements, vision of company’s fleet, labour statistics…
  • Dealer management within a web environment: notifications, warehouses, worksheets, technicians’ assignment, routes with the corresponding invoice settlement, direct debit collections, cash, maintenance contracts and subscribers…
  • Technicians Network Management (Field Service) within a mobile and web environment for tasks performance of diverse nature: work order management, stocks, notifications and agenda, collections, revenue and balances, signature acquisition on PDA…

Achievements:

Currently, Consultia IT continues to provide Baxi Group users support and customer care services. Within the main benefits obtained from the projects realization, some should be emphasized:

  • Productivity increase at a technical level of a 20%
  • Operative efficiency:
    • Greater agility in decision-making
    • Simplification of the administrative processes between the dealer network and the parent enterprise
  • Control and quality improvements of the service: Updated information regarding providing distribution and aftersales services