CASES OF SUCCESS
Mobile Strategic Agenda Government of Panama
Classified as an economy in transition towards innovation, Panama ranks number 48 drawn up by the World Economic Forum, mainly because of shortfalls in aspects such as efficiency and transparency in public institutions operating and State bureaucracy inefficiency. Although Panama has made efforts to incorporate ICT into the functioning of the government, the country has failed to even exploit these new technologies potential and so e-Government Survey ranks it 77.
To improve, aspects particularly devoted to deployment of services (Online Service Index) must be empowered, valued as one of the lowest within the most developed Latin American countries and completely out of alignment with its GDP.
The ‘m-GOBIERNO’ project of Panama, driven by the Governmental Innovation Authority within the Digital Agenda, arising with ‘Visión al Horizonte 2020’ (vision to the Horizon 2020) to achieve the leadership of Panama in Latin America regarding e-Government ranking and ICT Sector Development.
Although the ‘m-Gobierno’ could be seen as an extension of the e-Government services, the existence of governmental electronic services is not a prerequisite for the ‘m-Gobierno’ services implementation.
In line with the Strategic Approach of the Agenda, a total of 17 horizontal initiatives and 14 specific services have been established to be developed in 2015 and 2016, structured around 3 strands of work:
- ENABLING ENVIRONMENT FOR ‘M-GOBIERNO’ SERVICES DEVELOPMENT IN THE PANAMANIAN INSTITUTIONS. 20 Initiatives aimed to increase the development of mobile governmental services to citizens and to provide the Institutions with the capabilities to develop their own initiatives
- INFRASTRUCTURES AND SHARED SERVICES. 8 Initiatives aimed to increase available infrastructures and services to speed up the services pace and complexity
- PARTICIPATION AND VALUE RECOGNITION BY THE CITIZENS. 3 Initiatives aimed to boost use of services by the citizens